AB
Operations & IT Systems Management · Practitioner–Researcher · 17+ Years in Banking Transformation
The two routes are complementary: Professor of Practice supports near-term teaching engagement; UGC-NET and a PhD build toward long-term tenure.
Business process automation and AI-assisted software delivery, grounded in the CommDraft project.
Core banking modernisation and digital onboarding as case material for operations management.
Operational excellence and delivery governance in large-scale technology programs.
Change management dynamics in large enterprise technology programs across global markets.
Independently conceived, designed, and delivered a live AI-assisted web application for generating professional business communications and document drafts — owning product vision, requirements, architecture, AI-assisted development, testing, and deployment end to end.
View CommDraft →17+ years leading Business Analysis, Product Ownership, and Agile delivery for core banking, digital onboarding, and CRM transformation programs across HSBC, FIS, Wipro, and LTIMindtree, with global stakeholder exposure across APAC, MENA, UK, and US.